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Frequently Asked Questions
If you have a problem or question not answered on this page, please contact us.
Installation demands that I have Microsoft . NET, where can I find it?
You can find the latest . NET version 2.0 to download at http://www.microsoft.com/downloads
The software does not start.
Upgrade your graphic card driver.
I could successfully install both the driver and software. However, once I click Profoto icon on my desktop, an error report is displayed — "Profoto Studio Air was terminated, because an unexpected error occurred. Sorry for the inconvenience" — and asks me whether I would like to report to Microsoft or not. This always happens, and I cannot start "Profoto Studio Air".
You need to upgrade your ".NET Framework 2.0" with "service pack 1".
You can find it at Windows Update Service http://windowsupdate.microsoft.com/
Download Microsoft .NET Framework 2.0 service Pack 1
Program starts but without functionality
Upgrade your graphic card driver.
I cannot install on my Macintosh computer
Make sure you have the latest Mono Framework which is required. Install it first.
Download it here (click)
